Shipping and Returns
Our Shipping Policy
Order Processing
Every Advent Boxes order is carefully prepared and packed before it leaves our studio.
Orders are typically processed within 2–5 business days (Monday through Friday, excluding holidays). During holidays, product launches, or periods of high order volume, processing times may be slightly longer.
Once your order has been shipped, you'll receive a confirmation email with your tracking information.
Shipping Rates
Shipping costs are calculated automatically at checkout based on:
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Destination
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Package size and weight
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Current UPS shipping rates
Advent Boxes uses real-time UPS shipping rates, meaning you'll pay the exact shipping cost calculated by UPS at checkout. We do not add hidden shipping fees or inflated delivery charges.
Estimated Delivery Times
Delivery times begin after your order has been processed and shipped.
Destination
United States
Canada
Europe
Australia & New Zealand
South America
Estimated Delivery
2–5 Business Days
3–7 Business Days
4–8 Business Days
5–10 Business Days
5–10 Business Days
Please note that these delivery estimates are provided by the carrier and may vary due to weather, customs inspections, holidays, or other circumstances beyond our control.
International Shipping
We proudly ship to customers around the world.
If your country is available during checkout, we're able to ship directly to your location.
If your country does not appear, please contact our support team and we'll do our best to find a shipping solution.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, VAT, import taxes, or other government fees imposed by your destination country.
These charges are not included in your purchase unless explicitly stated during checkout and are the sole responsibility of the customer.
Advent Boxes is legally required to declare the full value of all shipments and cannot modify customs declarations or mark packages as gifts.
If you have questions regarding import fees, we recommend contacting your local customs office before placing your order.
Order Tracking
Every shipment includes tracking.
Once your package leaves our facility, you'll receive a shipping confirmation email containing your UPS tracking number so you can monitor your delivery every step of the way.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete shipping address is provided, Advent Boxes cannot be held responsible for delays, lost shipments, or additional shipping charges.
If you notice an error, please contact us immediately. We'll gladly update your address if your order has not yet been shipped.
Returns & Refunds
We want every Advent Boxes experience to be memorable for all the right reasons.
If there's an issue with your order, we're here to help.
Return Eligibility
Returns are accepted within 30 days of delivery.
To qualify for a return:
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Products must be unused.
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Products must be in their original condition.
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Original packaging must be included.
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A return authorization must be obtained before returning any item.
Returns sent without prior authorization may not be accepted.
Personalized Products
Because many Advent Boxes products are customized or personalized specifically for each customer, these items cannot be returned or refunded due to change of mind.
Personalized products are only eligible for replacement or refund if they arrive:
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Damaged
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Defective
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Incorrect due to our error
Non-Returnable Items
The following items are not eligible for return:
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Personalized or custom-made products (except in cases of damage or manufacturing defects)
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Gift cards
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Clearance or final sale items
Return Shipping
Unless the return is due to an error on our part or a defective product, customers are responsible for return shipping costs.
We strongly recommend using a tracked shipping service, as Advent Boxes cannot be responsible for returns lost during transit.
Return Address
Please do not return products without first contacting our customer support team.
Once your return request has been approved, items should be sent to:
Advent Boxes
28 NE 12th Ct
Cape Coral, FL 33909
United States
Refunds
Once your return has been received and inspected, we'll notify you by email regarding the status of your refund.
If approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please include:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photos of the shipping box and packaging
We'll review your claim and work quickly to provide a replacement, refund, or another appropriate solution.
Lost Packages
If your tracking has stopped updating or your package appears to be lost, please contact us.
We'll work directly with UPS to investigate the shipment and assist you throughout the process.
Returned Shipments
Packages returned to Advent Boxes because of any of the following reasons:
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Incorrect or incomplete shipping address
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Delivery refused by the recipient
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Failure to pay customs duties or import taxes
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Package not collected from the carrier
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Delivery attempts unsuccessful
may require the customer to pay the shipping cost again before the order can be resent.
Shipping charges already paid are non-refundable.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders may only be canceled before they enter production or shipment.
Once production has begun—especially for personalized products—or the order has been shipped, cancellations are no longer possible.
Contact Us
If you have any questions regarding shipping, returns, or your order, our customer support team is always happy to help.
Delivered Packages
Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the recipient.
Advent Boxes is not responsible for packages that are lost, stolen, or misplaced after successful delivery has been confirmed by the carrier.
If you believe your package has been stolen after delivery, we recommend:
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Checking around your property and any secure delivery locations.
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Asking household members or neighbors if they accepted the package.
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Contacting UPS directly to open a delivery investigation.
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Filing a police report if package theft is suspected.
If needed, we'll gladly provide tracking information and shipping documentation to assist you with your claim.
Holiday Shipping
During holiday seasons and other peak shopping periods, processing and delivery times may be longer than usual due to increased carrier demand.
We recommend placing holiday orders as early as possible to ensure timely delivery.
While we work hard to ship every order promptly, Advent Boxes cannot guarantee delivery by a specific date once a package has been handed over to the shipping carrier.
Great Taste
Thoughtfully curated, beautifully presented, and designed to make every gift feel as special as the person receiving it.
No Panic
We've taken the stress out of gifting, so all that's left is watching them smile.
Made to Be Remembered
Because the best gifts aren't the most expensive, they're the ones that make people feel seen.
